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 Service Management in Microsoft Dynamics NAV can help your organisation respond to customer service requests, organise your resources for maximum efficiency, and boost customer satisfaction. The tightly integrated information can give you the insight you need to make profitable decisions about the costs, inventories, workloads, and financial returns of your service operation.
Key functions and benefits include:
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Help improve service order management. Streamline the generation, dispatch, completion, and invoicing of service orders and more easily specify and track parts consumption when you have improved access to up-to-date information about contract agreements, pricing, task prioritisation, and the skills and workloads of service technicians or teams.
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Effectively manage your renewable contracts. Set up and track warranties and service level agreements (SLAs) and contractual service periods or response times so your people can automate related service orders, capture data on contract fulfilment and history, and help ensure more profitable quotes and agreements.
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Build customer loyalty. Become a more valued supplier when your people can provide proactive service and preventative maintenance. Furthermore, give due consideration to customer failures and problem histories and list preferences in your dispatch decisions.
In order to give you a framework on the efficiencies and the returns you might expect from a software and technology implementation, we are offering, as a deliverable, 4 HOURS FREE BUSINESS ANALYSIS and you will receive a summary document outlining the findings and working key recommendations, Contact Us today!
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